Privacy Policy

We respect your privacy and are committed to ensuring that any personal customer data is stored and handled securely and appropriately (i.e. for the explicit purpose of communicating with you about Liverpool City Region Collective Switching Scheme offers).

By registering with Liverpool City Region Collective Switching Scheme and providing your details you are agreeing for ENERGY PROJECTS PLUS, and our switching partners, energyhelpine, to contact you to tell you about Liverpool City Region Collective Switching Scheme negotiated gas and electricity deals.

If you decide to accept a Liverpool City Region Collective Switching Scheme offer, energyhelpline will require more information from you and will request your permission to pass on your details to your new energy supplier. energyhelpline will not use your contact details for any other purpose other than facilitating your switch.

Liverpool City Region Collective Switching Scheme partners will only contact you about other offers or services if you have given specific permission for us to do so.

We will also never pass on your details to people or organisations outside our scheme partnership. If you wish to check the details we hold about you or remove your details from the database, please contact us at or call 0800 043 0151


We do use cookies and web analytics to help us make the Liverpool City Region Collective Switching Scheme website as easy for you to use as possible.

Cookies are small text files that are stored on your computer’s hard drive by websites you visit to enable the site to ’remember’ who you are. In general, cookies are only visible to the site that serves them, not to other websites. We use the cookies on this website to ‘remember’ information so that it can be passed from page to page and to collect site statistics.

Most browsers automatically accept cookies and you should be able to accept, delete or reject them if you wish by adjusting the settings on your browser. This will, however, affect your use of the areas of our site that use cookies.

The Data Protection Act

ENERGY PROJECTS PLUS, the lead partner for Liverpool City Region Collective Switching Scheme, is registered with the Information Commissioner’s Officer (ICO) (registration number Z5015053) and we manage all data in accordance with the principles of the Data Protection Act 1998.

Storing your information securely

All information you provide when you sign up to Liverpool City Region Collective Switching Scheme will be stored securely. We may also store your information in a digital format and on paper at our offices. We will keep your information secure by taking appropriate technical and organisational measures against its unauthorised or unlawful processing and against its accidental loss, destruction or damage.

Within ENERGY PROJECTS PLUS, electronic data is secured on our server. The system is secured with a business class firewall device to prevent unauthorised access to the network. All wireless networks use secure encryption methods. Remote users can access data through a terminal server to prevent data being taken off site.